A full day with Isabella Loneragan, building the consultation that turns a first visit into a long-term client.
Most practitioners were taught how to perform a treatment. Very few were taught how to run the conversation that comes before it. When the consultation is rushed or unstructured, clients book once, take your recommendations home to think about, and price becomes the first thing they question.
The Consultation Masterclass is a brand-new, in-person day with Isabella. Together you will build the exact consultation structure she uses in her own clinic, from the first question through to the treatment and homecare plan, so your client understands what her skin needs and why your recommendation is the right one.
What's included
- The first-visit consultation: the exact structure Isabella uses in her clinic, the questions she asks and how she builds trust from the very first appointment.
- Skin assessment and analysis: how to assess the skin, explain what you find clearly and help your client understand what her skin needs.
- Treatment and homecare plans: personalised prescriptions that get results and keep clients rebooking.
- Presenting your recommendations: practise talking through treatments, homecare and price so it feels natural and professional, never pushy.
- The business of consultations: how a strong consultation lifts retention and what a client is worth to you across a year, with real examples from Isabella's clinic.
- Homecare with Skinformé: how Isabella uses the Skinformé range in her treatments and recommendations. There is no obligation to stock it.
You will leave with
A consultation structure and the words to use with your very next client.
Learn from Isabella
Isabella Loneragan is the founder of The Skinformé Academy and Skinformé Clinics, with 20 years of clinical practice and more than 1,000 practitioners educated. She is an ABIA Educator of the Year 2025 and 2026 Finalist and the resident skin expert on Channel 7's Sunrise.
✔ A consultation structure that builds trust – Learn the exact first-visit consultation Isabella uses in her own clinic: the questions to ask, the order to ask them in, and how to earn a client’s confidence from the very first appointment.
✔ Confident skin assessment – Assess the skin, explain what you find in clear language, and help your client understand what her skin needs and why.
✔ Treatment and homecare plans that keep clients returning – Build personalised prescriptions that deliver results and give every client a clear reason to rebook.
✔ Recommendations that feel natural, never pushy – Practise presenting treatments, homecare and price in the room, so the conversation feels professional and your client says yes because she understands the value.
✔ The business case for a great consultation – See how a strong consultation lifts retention and what a client is worth to you across a year, with real examples from Isabella’s clinic.
✔ Skills you can use the next day – Leave with a consultation structure and the exact words to use with your very next client.
This masterclass is for skin and beauty professionals who see clients one on one and want every consultation to lead to the right treatment plan.
✔ Sole trader skin and beauty therapists who want clients to understand the value of their recommendations, rebook, and stop questioning the price.
✔ Facialists building a specialist reputation who want a consultation that positions them as the expert, not just the person doing the treatment.
✔ Clinic owners and their treating teams who want one consistent consultation standard, so every client gets the same experience whoever she sees.
✔ Therapists starting out or returning to the industry who want to build a client base on a professional consultation from day one.
✔ Professionals moving into skin, such as massage therapists or nurses, who are making skin treatments a core part of their practice and need a consultation built for skin.
✔ Skinformé Academy graduates who want to turn their new skills into clients who return and book their next treatment in advance.
